Charcoal Grilled-Style Unagi Eel - 9 oz

Order Placement and Delivery

• Overnight Delivery: Enjoy next-day delivery on orders placed by 2 PM ET Monday-Friday.
• Scheduled Delivery: Choose your preferred delivery date at checkout for added convenience.
• Saturday Delivery: Available in select areas for an additional $20 fee. Contact our customer service for availability.
• Shipping Restrictions: We cannot ship to APO/FPO addresses, P.O. boxes, or outside the U.S.

Packaging and Handling

• Frozen Items: Packed in reusable boxes with frozen gel ice.
• Fresh Items: Packed in gel packs.
• Combined Orders: Packed with gel packs.

Shipping Exceptions and Order Verification

• Delays: Inclement weather or holidays may cause shipping delays. We will notify you of any issues.
• Order Verification: Upon receiving your package, inspect all items for damage and notify customer service immediately with photos.

Live Lobster Shipping

• Priority Overnight: Live lobsters are shipped via UPS Next Day Air service.
• Delivery Date Selection: Choose your preferred delivery date at checkout.
• Order Cut-off: Orders placed before 2 PM ET Monday-Friday ship the same day.
• Weekend Orders: Orders placed on weekends ship the following Monday.
• Future Delivery Dates: Orders with a future delivery date ship overnight before the selected date.
• Saturday Delivery Fee: An additional $20 fee applies for Saturday delivery.
• Tracking: You will receive a tracking number via email once your order is picked up.

Please refer to our shipping policy for more details.