Order Placement and Delivery
- Overnight Delivery: Enjoy next-day delivery on orders placed by 2 PM ET Monday-Friday.
- Scheduled Delivery: Choose your preferred delivery date at checkout for added convenience.
- Saturday Delivery: Available in select areas for an additional $20 fee. Contact our customer service for availability.
- Shipping Restrictions: We cannot ship to APO/FPO addresses, P.O. boxes, or outside the U.S.
Packaging and Handling
- Frozen Items: Packed in reusable boxes with frozen gel ice.
- Fresh Items: Packed in gel packs.
- Combined Orders: Packed with gel packs.
Shipping Exceptions and Order Verification
- Delays: Inclement weather or holidays may cause shipping delays. We will notify you of any issues.
- Order Verification: Upon receiving your package, inspect all items for damage and notify customer service immediately with photos.
Live Lobster Shipping
- Priority Overnight: Live lobsters are shipped via UPS Next Day Air service.
- Delivery Date Selection: Choose your preferred delivery date at checkout.
- Order Cut-off: Orders placed before 2 PM ET Monday-Friday ship the same day.
- Weekend Orders: Orders placed on weekends ship the following Monday.
- Future Delivery Dates: Orders with a future delivery date ship overnight before the selected date.
- Saturday Delivery Fee: An additional $20 fee applies for Saturday delivery.
- Tracking: You will receive a tracking number via email once your order is picked up.
Please refer to our shipping policy for more details.
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